At Bimbolsos Mode, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- The return request must be made within [X] days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Items that are damaged, washed, or altered may not be eligible for return.
- Certain items, such as customized or clearance items, may be non-returnable.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order number and reason for return.
- We will review your request and provide return instructions if eligible.
- Ship the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund:
- Approved refunds will be credited to your original payment method within [X] business days.
- Shipping fees are non-refundable, except in cases of incorrect or defective items.
- If your refund is delayed, please check with your bank or payment provider.
4. Exchanges
If you wish to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to stock availability.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [X] days of delivery. We will arrange for a replacement or refund at no extra cost to you.
6. Contact Us
For any questions regarding returns and refunds, feel free to reach out to us:
📩 Email: [email protected]
We appreciate your understanding and thank you for shopping with Bimbolsos Mode!